For years, companies planned for a virtual future, a balance of in-person and online work - sadly, it took a global pandemic for it to become truly entrenched. One immutable truth that emerged is that WE are still in control. However, how we are perceived, valued, judged, and collaborated with has changed. Succeeding in a “dichotomous” world is more important than ever. A world where you don’t meet in person, yet understand even more… requires a new base of knowledge, understanding, and skill.