Hear the story of what happened when a design firm teamed up with the Drucker Institute, Mayor Pete Buttigieg, and the library system of South Bend, Indiana to imagine a universal and accessible approach to lifelong learning for all of the city's residents. We'll talk about what it takes to build deep trust with learners, and we'll give a sneak preview of the lifelong learning program and app that will launch in South Bend later this year.